Our Purpose
We connect people and communities, supporting the city’s transformation while enhancing the environment and improving quality of life for all. Through reliable, sustainable, and inclusive mobility solutions, we help Hyderabad move toward a smarter and greener future.
Our Vision
To create a World-Class Metro system that sets new standards in efficiency, safety, and passenger satisfaction — serving as a model for urban mobility across India.
Our Mission
To deliver Safe, Reliable, Economic, and Customer-Focused Operations & Maintenance (O&M) services that make every journey seamless, comfortable, and dependable.
Our Strategic Approach
We are committed to developing an organization that embodies Keolis’ Core Values — one that exceeds customer expectations every day through innovation, teamwork, and operational excellence.
Our Strategic Priorities
• Safety (Including Security): Ensuring zero harm through rigorous safety culture and practices.
• Customer Experience: Placing passengers at the heart of everything we do.
• Partnering with PTA: Strengthening collaboration to deliver shared goals effectively.
• Employee Engagement: Empowering our people to grow, perform, and lead.
• Corporate Social Responsibility: Positively impacting the communities we serve.
• Operational Excellence: Striving for efficiency, precision, and quality in every operation.
• Economic Performance: Achieving sustainable growth through smart resource management.
Our Values
• Safety First: Protecting lives through proactive and responsible practices.
• Respect & Trust: Building strong relationships with all stakeholders.
• Think like a Passenger: Designing services with empathy and user-centric thinking.
• Passion for Transportation: Inspiring progress through mobility innovation.
• Continuous Improvement: Evolving every day to deliver greater value and impact.
Our Behaviours
• Safe: Acting responsibly to protect ourselves and others.
• Pride: Taking ownership in our role and contribution.
• Accountable: Delivering on commitments with integrity.
• Collaborative: Working together to achieve shared success.
• Excellence: Setting high standards and striving to exceed them.
Our DNA
• Zero Harm: Committed to safety in every action and decision.
• Think like a Passenger: Always viewing our service through the passenger’s eyes.
• Intermodality: Integrating multiple transport modes for seamless connectivity.
• Partnership Approach: Building strong collaborations for sustainable mobility solutions.